The Government's advice regarding the movement of people is becoming more and more limiting in order to prevent the spread of the virus.  This is naturally affecting the way we can carry out maintenance tasks. 

Where possible, we are not attending any properties until the Government relaxes the rules around movement, but we understand that there may be issues that require our immediate attention.

All maintenance when reported is allocated a 'priority catagory' which helps to determine the urgency for the issue to be resolved.  We will be only atteending catagory A issues, but with strick ways in which our contractors can attend, for we must consider both their safety and yours.

When reporting a maintenance issue, you will be asked a serise of questions to help understand if your property is high or low risk to visit.  However you must make it clear to us if there is anybody in the property or visited with sympums.  You must also tell us if you are in isolation and when this will come to a potential end.

 We are advising that if a contractor is in your property and you are not able to leave it during the works, you must stay isolated away from them in another room while they are carrying out the necessary task.  You must not go near them so as to limit the amount of interaction.  Our contractors will only enter the property if they feel comfortable and safe doing so and that you listen to what they ask you to do.

We must all work together in order to allow us to continue functioning and best serve our tenants.

We recommend that you keep updated with the lastest Government advise surrounding COVID-19 and protecting your customers and staff.

We are reviewing the ever developing situation and will continue to update this section in accordence with government guidlines.  We ask that you revisit the page regularly.  We will be updating the page in accordence with the changes we must make and advise you accordingly.

Private Tenants

We appreciate that for some, your income may be affected during this time and so we have put together information and links to help reduce the finacial impact on you.  It is important that you act fast the minimise the affect and we strongly recommend that you apply for the relevent Government support package if needed.

Universal Credit

You may need to claim Universal Credit: and here is the Government's step by step guide on how to do so.

Click here for the Government's step by stop guilde

Self-Employed Income Support Scheme

The Government has anounce how to claim a grant through the coronavirus (COVID-19) Self-employment Income Support Scheme.  Follow the link below to learn more.

Click here to learn more abou tthe scheme

Employee Support

The Government has put together a veriaty of business packages which aims to retain employees.  See the link below for more information.

Click here for how employees are being helped

Additional Support

The Citizens Advice have put together some useful guidence on how to handle your rental situation:

https://www.citizensadvice.org.uk/debt-and-money/if-you-cant-pay-your-bills-because-of-coronavirus/#h-if-you-can-t-pay-your-rent

Trouble Paying Your Rent

If you are incountering difficulty paying your rent, we ask that you contact us immediately to discuss the matter and to put together a plan of action.  You should also look at all of the Government's help packages to support you through this time, for any rent not paid will still be owed.

Council Clients

If you have been placed in one of our properties by a council as emergency/temporary accommodation, then your rental payment is a matter for you to discuss direct with the council that placed you.

We are responsible to manage and maintain the property, but the council handles all financial related matters.  Please note, it is the council that placed you in the property and not necessarily the council for which the property is located.

Vacating The Property

If you have been advised by the council to vacate your accommodation, then you must contact immediately to inform us of this. 

Utility Bills

All questions relating to gas, electric and water bills or prepayment key/cars should be directed to your provider.  It is very important to stay up to date with your bills so that you can avoid a lose of service during this time.

We recommend that you keep your gas and electric key/card topped up and in a safe place.  If you do lose your means of topping up (card/key), you must contact your provider for a replacement, do remember that their lines will be extremely busy at this time.

If you are unsure who is your utility provider then use the following link to find out:

https://www.findmysupplier.energy

Spare Keys & Access

Due to the restrictions on movement and contact, so therefore it will be difficult for us to provide spare keys and give access where someone locks themselves out.  We highly recommend that you keep a spare set of keys with someone nearby just in case, but also observe the safety precausions to must practice to limit the possible spread of the virus.

General Guidence

We ask that you please keep up to date with the Government's advice about keeping safe and preventing the spread of the virus.

https://www.gov.uk/coronavirus

We wish you all the best of health and keep safe.